Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.
Delta Air Lines is working to ensure its employees offer a hospitable travel experience from booking and beyond.
These concerns about labor line up with how operators identified AI at a potential solution for the industry. According to ...
Fiber broadband deployment reached a historic milestone in 2025, according to the Fiber Deployment Survey released by the Fiber Broadband Association (FBA) ...
Liveops reports that AI significantly transformed the 2025 holiday shopping experience, enhancing speed but highlighting the ...
Cyberattacks against the automotive sector have surged 225% over the past three years, turning everyday repair and service ...
AI is set to reshape aviation in 2026 through smarter turnarounds, predictive maintenance, digital assistants, tighter safety ...
The Tyler City Council on Wednesday unanimously approved multiple zoning changes as well as two higher cost contracts, a ...
Certification reinforces transparency, security, and accountability across QuestionPro’s AI-enabled research and insights ...
Belfast Live on MSN
Despite an increase in online shopping, one third of people in NI still prefer to hit the high street
Northern Ireland shoppers are gearing up for a big-spending Christmas, emerging as the most organised festive consumers ...
At the other end of the scale, Mazda landed at the bottom among mainstream brands with a score of just 585. GMC and Chrysler ...
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