Patients call your hospital for a wide variety of reasons, especially if you have an 800 number that routes to a patient call center. But no matter why they call – whether it’s a medical emergency or ...

I’ve worked with hospitals to improve patient satisfaction rates for years and we’ve seen that the first stop in the patient’s journey – the call center – can set the tone for the rest of the ...

At Becker’s 12th Annual CEO + CFO Roundtable, Tessya Federico, director of healthcare partnerships at EliseAI, discussed the transformative potential of conversational AI for healthcare call centers.

The process of finding and accessing a healthcare provider starts with the journey of a patient. Healthcare contact centers strive to ensure the process is straightforward, and the agents are the ones ...

AI patient communication company Parakeet Health picked up $3 million in seed funding, led by Canvas Ventures, and inked multiple new provider deals. Parakeet is a pre-series A company, led by health ...

New Bedford, Mass.-based Southcoast Health – with more than 450 providers at more than 50 locations across southern Massachusetts and Rhode Island – faces the same challenges as other health systems ...

RESEARCH TRIANGLE PARK, N.C., April 25, 2017 /PRNewswire/ -- Marken has launched a 24 hour, 7 day a week call center for patients enrolled in clinical trials. The call center, known as Marken's ...

Serious questions are rising over a new player in American health care: Amazon. In 2023, the online giant bought One Medical and its primary care clinics across the country. But leaked documents ...

New Service Devoted to Clinical Trial Patients is First in Logistics Industry RESEARCH TRIANGLE PARK, North Carolina, April 25, 2017 /PRNewswire/ -- Marken has launched a 24 hour, 7 day a week call ...