For decades, public managers and CIOs have spoken of “managing change.” They designed workshops, built communication plans and rolled out initiatives with clearly defined beginnings, middles and ends.

“If ever there is a misnomer, it’s change management. It rarely causes change—and it’s almost always mismanaged.” That’s how Phil Gilbert, former head of design at IBM, opens his new book Irresistible ...

Today’s leaders aren’t just navigating choppy waters. They’re facing a deluge of seemingly impossible decisions. Should we restructure now or wait? How do we approach diversity, equity, and inclusion ...