Nelly Voukaki, Co-Founder and Chief Customer Officer at Looper Insights, has 16+ years of experience in the digital media sector. Today, we live in a world where competing for attention from your ...

Customer loyalty is a critical factor for success in the entertainment industry, where companies constantly compete for attention and engagement. Whether it’s streaming services, gaming platforms, or ...

Entertainment companies are very different when it comes to their complaint, request and troubleshooting practices. How a platform handles these interactions can make or break a user’s loyalty – ...

Cutting-edge technologies and social media have sparked a profound industry transformation, which is also being driven by customers’ preferences. We, as promoters, need to anticipate and respond. If ...