Survey begging, driven by the pursuit of positive customer feedback, is the bane of the customer experience. We've all encountered it, whether it's servers saying they'll lose shifts if they don't get ...

US financial services giant Nationwide has found that survey have their time and place for improving customer experience - but that real-time data from Qualtrics XM Discover can drive near real-time ...

A new survey finds that 71% of consumers say that most of the companies they do business with need to improve their customer experience.

A recent Kapture CX survey shows 99% of customer experience leaders are engaging with AI, though only 7% have scaled it ...

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...

All I can really say about the appointment at my kid's allergist is that it occurred. We waited weeks to get in, got some tests, received a diagnosis and a treatment plan, had a weird insurance thing ...

Chime remains popular with consumers despite a misstep last summer. The neobank faced the wrath of customers after a slew of accounts were closed, and the account owners were unable to access their ...

Competition for customers is increasingly focused on providing the best possible experience. In order to improve and sustain a great customer experience (CX), the quicker you can get insights from ...

Grocery sellers dominate a new customer-experience ranking of leading U.S. companies from experience-management resources provider Qualtrics. Costco claimed the top spot on Qualtrics' 2022 Experience ...

Fifty-three percent of early digital adopters say customer experiences have become a priority for their organizations over the past 12 months. This figure rises to a whopping 93% for advanced digital ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--A recent survey found that nearly 60% of consumers said they would rather sit in a traffic jam than have a poor customer experience. This was just one of ...