A well-written procedure documenting the complaint management process, including the creation of a complaint form, is required by the QSR. By Bob Mehta I have always experienced great difficulty in ...

Let’s say, your medical device business has received a complaint from a customer. It happens to all medical device manufacturers and the complaint can range from the relatively minor to severe with ...

How well do you manage customer complaints? This is a question that every business ought to be asking itself, regardless of its size or industry. Today, the adage that the customer is always right has ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the release of Enlighten AI for Complaint Management, which automatically identifies and categorizes consumer complaints as well as ...